Please familiarize yourself with our policies.
Contact us with any questions.

Customer Service

Presentosa.com® stands behind the products we sell as do the manufacturers who produce them. If you notice any product defect that should be of concern to us, please contact us immediately and we will be happy to address your concerns.

Shipping Policy

Shipping expenses are always paid by the customer and will show in the cart before the checkout is completed.

Standard Shipping is via Express Courier.
Orders will be shipped using FedEx, UPS, DHL or TNT. If you would prefer, we are happy to ship via any shipper using an account number you provide. Rush orders will incur additional shipping charges. In-stock items, in most cases, will arrive within 7 business days of your order. Please refer to product’s page for specific shipping terms and conditions.

Duties on International Shipments

Any duties are the responsibility of the customer and must be paid at the time the duties are charged to Presentosa.com®.

Shipping rates

15 EUR
25 EUR
39 EUR

Payment methods

We accept the following payment methods:

  • Direct Bank Transfer
  • PayPal

Payment must happen within 3 days after checkout.

Return Policy

Any product purchased from Presentosa.com® that arrives damaged or defective will be replaced according to the manufacturer’s warranty policies and procedures.
Our packages are extremely well-done and sealed with scotch-tape. Anyway, we invite our customers to verify package weight and integrity.

Return shipping cost is the responsibility of the customer.
Returned item must include the original packaging and be in resalable condition. Original packaging must be intact.
Refunds will only be credited to the original credit card used in the original transaction.

If you would like to return an item you have purchased within the last 10 days, you must start the process by obtaining a return authorization number. To obtain a return authorization number, please contact us. Once a return authorization number has been provided, you must ship the merchandise to Presentosa.com® using a trackable shipping method with signature required, such as UPS, to the address provided with your return authorization.

Any custom prepared item or special order is not returnable.

Absolutely no refunds after 10 days.

Privacy Policy

Presentosa.com® knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. In general, we will use your information to contact you regarding your order(s) or to send updates and notices if you have opted in to our mailing list.

Your information will not be sold or shared with any of our partners unless your express permission is given. This notice describes our privacy policy. By visiting www.presentosa.com, or any of its subdomains, you are accepting the practices described in this Privacy Notice.

Trademarks

Presentosa.com® is a registered trademark. No use is allowed without express written permission from its owner.

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